At pubg2, we believe gambling is an enjoyable form of entertainment when done the right way. This page provides all the information, self-management tools, and support resources you need to ensure your experience at pubg2 remains positive and responsible.
Gambling is an entertainment activity designed to be fun. It should be done with disposable income — money you can afford to lose without affecting your daily life. Never gamble to earn a regular income, pay off debts, or cover household expenses.
If you feel your betting activity is becoming a problem, contact the pubg2 support team at support@pubg2.xyz without shame. We're here to help, not to judge. Our responsible gaming tools are available free of charge to all pubg2 members.
Pubg2 was built on the belief that a good online gambling platform doesn't just offer great games — it also takes the well-being of its players seriously. Responsible gaming isn't simply a box to tick for regulatory compliance. It's a core part of pubg2's identity as a platform that genuinely cares about the real experience of its members in Malaysia.
We know that the majority of players who join pubg2 — whether to play live baccarat, slots, roulette, Sports Betting on Malaysia Super League football, IPL cricket, or badminton — do so in a healthy and responsible way. They bet within their means, enjoy the games as entertainment, and know when to stop. That's the style of play we support and encourage.
At the same time, pubg2 recognises that a small number of individuals may struggle to control their gambling activity. For this group, we provide a range of tools, resources, and support that are easy to access. We don't wait for players to come to us — our team is trained to spot early warning signs and proactively reach out to offer help.
Pubg2's responsible gaming program is built on five core principles that guide all our decisions regarding player protection:
Pubg2 provides five self-protection tools that can be activated directly from within your account without needing to contact customer support. All tools are free and available at any time. Protective limits (such as lowering your deposit limit) take effect immediately, while relaxing limits (such as raising your limit) are subject to a 24–72 hour waiting period to allow time for reconsideration.
Set a maximum daily, weekly, or monthly deposit limit on your pubg2 account. For example, a limit of RM200 per week means you cannot deposit more than RM200 within any 7-day period, regardless of how many times you try. The limit takes effect immediately once set.
Set a maximum gaming session duration per day. When your time limit is approaching, pubg2's system will send an alert 10 minutes in advance. Once the limit is reached, your session will be automatically ended with no option to continue until the following day.
Need a break from gambling for a while? Activate a time-out ranging from 24 hours to 30 days. During the time-out period, your account will be blocked from all deposits and gaming activity. Your balance remains safe and will be available once the time-out period ends.
A more serious option — close your account for a period of 3 months, 6 months, 1 year, or permanently. During the exclusion period, pubg2 will not accept any requests to reopen the account. Your balance will be refunded within 5 business days.
Enable automatic notifications to receive your daily or weekly gaming activity report by email. These statements cover total deposits, total wagers, net profit or loss, and total time spent playing. Reviewing this data regularly helps you make more mindful and responsible decisions about your play.
Log in to your pubg2 account → Click the profile icon at the top right corner → Select "Account Settings" → Go to the "Responsible Gaming" section. All tools can be activated directly without contacting support. If you run into any issues, reach out to support@pubg2.xyz.
Gambling problems rarely appear out of nowhere — they typically develop gradually and can be difficult to recognise in yourself. Learn to identify these early warning signs. The more signs you recognise in yourself, the more important it is to stop and seek help.
Answer the following questions honestly. This is not a formal test, but it can help you get a clearer picture of your own gambling patterns. If you answer "Yes" to three or more questions, we encourage you to reach out to pubg2 support or speak with someone you trust.
0–2 "Yes": You appear to be gambling responsibly. Keep monitoring your habits. 3–5 "Yes": There are signs that need attention. Consider using pubg2's self-protection tools and talking to someone you trust. 6+ "Yes": We encourage you to contact pubg2 support or seek professional help. There is nothing to be ashamed of — this is a brave and wise step.
Setting limits is a simple step that can make a significant difference to your experience on pubg2. Here's a practical guide on how to set realistic and effective limits based on your own situation:
A self-pause is a smart choice when you feel you need a break from gambling — whether due to life stress, a sense that you're playing too frequently, or simply to regain a fresh perspective. At pubg2, using the self-pause option is a sign of maturity and self-control that we fully respect.
Temporary Self-Pause (24 hours – 30 days): This option is ideal when you feel like you need a short break from the platform. During the timeout period, you won't be able to log in, make deposits, or play on pubg2. Your account balance remains secure. Once the period ends, your account will be automatically reactivated.
Self-Exclusion (3 months – permanent): This is a more serious option, designed for those who want to step away from gambling for a longer period. Available durations are 3 months, 6 months, 1 year, or permanent exclusion. During the exclusion period, pubg2 will not entertain any requests to reopen an account before the set end date — even if the request comes from you. This is intentional, as it prevents impulsive decisions to return during a vulnerable period.
When you choose self-exclusion on pubg2, we will ensure your email address receives no marketing or promotional communications for the duration of that period. We also encourage you to enrol in any national self-exclusion programme available in Malaysia for broader protection across multiple platforms.
To activate a self-exclusion or a longer-term self-timeout that requires additional verification, you can contact the pubg2 support team at support@pubg2.xyz. Such requests will be processed as a priority within two hours.
Pubg2 is a platform exclusively for individuals aged 18 and above. We employ a range of technical and procedural measures to prevent underage access — including age verification at registration and periodic KYC checks. That said, we recognise that technical measures alone are not enough.
If you share a mobile device or computer with younger family members, we encourage you to:
If you suspect a child or minor has accessed your pubg2 account or registered a new account, contact us immediately at support@pubg2.xyz. pubg2 takes such cases very seriously and will act without delay.
Here is a practical guide to keeping your gaming experience at pubg2 enjoyable, in control, and safe. This guide applies to all game types — whether you enjoy live baccarat, slots, roulette, football Sports Betting in the Super League and EPL, cricket, or badminton.
Many experienced pubg2 players use a "separate wallet" approach — they keep only their entertainment funds in a dedicated e-wallet used exclusively for deposits. Once that e-wallet is empty, their playing sessions for the month are done. This simple method is highly effective at preventing overspending.
If you or someone you care about is struggling with a gambling problem, know that you are not alone and help is available. Acknowledging the problem and seeking help is a sign of strength, not weakness. At pubg2, we are committed to making this process as easy as possible.
Direct Support from pubg2: Contact our support team at support@pubg2.xyz or via live chat on the platform. Let us know that you would like to speak about responsible gaming — we will connect you with a team member trained in this area. All conversations are completely confidential.
Talk to Someone You Trust: Sometimes the most effective first step is simply having an honest conversation with someone you trust — a partner, a family member, or a close friend. Talking about your struggles with another person often lifts the burden and opens the door to solutions.
Professional Support: If gambling is starting to seriously affect your life, we encourage you to seek help from a certified counselor or psychologist. In Malaysia, counseling services are available through government hospitals, health clinics, and community welfare agencies.
The earlier you seek help, the easier it is to find your footing again. pubg2 encourages every member to act early if there are any signs of concern. Reach out to us at support@pubg2.xyz — we're here for you.
To start using self-protection tools or to request a self-exclusion immediately, you can access your pubg2 account settings directly or contact our support team. We commit to processing all player protection requests as the highest priority within two hours.
Responsible gaming is more than a policy — it's real action that pubg2 puts into practice every day.
Every pubg2 member can freely set daily, weekly, and monthly deposit limits directly from their account settings. Protective limits take effect immediately. This gives you full control over your gambling spend without having to rely on willpower alone.
From 24 hours to 30 days — a self-timeout on pubg2 can be activated in under a minute, right from within your account. No questions asked, no lengthy process. When you feel like you need a break, we fully support that decision.
The pubg2 platform displays your playing time in real time during active sessions. Automatic weekly statements deliver a full summary of your activity — including total time, deposits, and net profit or loss — to your email every Monday morning.
Every member of the pubg2 customer support team receives specialised training in identifying signs of problem gambling and communicating effectively with players who need help. They won't judge — they'll help.
When you choose self-exclusion, pubg2 enforces it strictly — no back doors, no "special exceptions". The exclusion period cannot be shortened at your own request. This protects you from impulsive decisions made during vulnerable moments.
Pubg2 does not send bonus promotions or special offers to members who are on a self-exclusion, time-out, or who have been identified as high-risk by our monitoring system. This is an ethical commitment we uphold.
The most frequently asked questions from members about responsible gaming tools and practices on pubg2.
Pubg2 is the platform where you can enjoy baccarat, slots, roulette, Sports Betting, and cricket — backed by the most comprehensive responsible gaming tools in Malaysia. Sign up for free today — minimum deposit just RM10 via your preferred e-wallet.
For users aged 18 and above only. Please gamble responsibly. Gambling can be addictive.